Trust / Security
Security
The protections that matter aren’t promises about how carefully we work. They’re built into the system, so they hold whether or not anyone is paying attention.
Architecture
How your firm’s information is kept apart
Tenant isolation
Your firm’s system is your firm’s.Every firm’s records live separately — not pooled with everyone else’s. That’s also why the checklists, the rates and the court wording can be set the way your firm works rather than averaged across everybody’s.
Access
Everyone at the firm sees every matter.Thistle is built for firms that work in the open. No one outside your firm sees any of it, and a client sees only what you share through the portal.
Documents
A document can’t be destroyed.Every version of every file is kept. Replace a document and the earlier one is still there. Nobody at the firm, and nothing in Thistle, can delete it.
The browser
Nothing runs on your computer.Thistle sends pages, not programs. There’s nothing on your end to be exploited — and it works on whatever machine you’ve got, including the old laptop in the courthouse hallway.
Client portal
The client portal is a separate system.It isn’t your case file with parts hidden. A client’s login reaches its own limited system, holding only what you’ve chosen to share.
Accounts and records
What we keep, and what we never see
Encrypted access
Everything travels encrypted.
Passwords
Passwords are never stored.Yours is protected with Argon2id, the current standard for the job. We keep only enough to check that a password is right — nobody here can read it.
Audit record
There’s a record of who did what.It’s added to, never edited. A correction goes on the record beside what it corrects, rather than replacing it.
Payments
We never see a card number.Payment details go from your browser straight to our payment processor. Thistle never receives them.
Data export
Your data is yours to take.A complete export of your firm’s records and every document file. If you leave, you leave with everything.
Two-step sign-in
Two-step sign-in is available.
Backups
Your firm’s records are backed up.
Location
Stored in the United States.
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Built for firms that want one system, not seven.
$80per seat, per month
Billed monthly, automatically. Choose your seats at signup and change them whenever the firm does — a new paralegal in March costs you one click, not a phone call. Month to month. Cancel anytime. After canceling, your firm has 90 days to sign in and take a complete export.
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